Brand watch: engagement is still all talk @Arm Holdings
June 11, 2012
When, as a partner at SDL, I first worked with Bill Parsons, Arm’s leader & chief strategist for most things with a pulse, he was giving a keynote speech to a large room of senior insurance executives at an event we had organised aimed at helping to cultivate a culture of innovation within the organisation. Despite employing less than 500 people at the time, Arm shortly thereafter entered the FTSE 100 (in 2000) and grew revenues by more than 60 percent that year, outselling Pentium at a ratio of 10:1.
That insurance brand went on to do rather well too.
I’ve written a number of articles charting Arm’s evolution for various journals down the years and featured a major case study on this Cambridge-based global leader in semiconductor intellectual property in Brand Engagement (2007).
I’m not exactly a “tech-head” but I do have a great deal of admiration for this paradoxically modest UK powerhouse of a brand especially as their success isn’t built on the superhuman qualities of a few but on the cultivation of a collaborative, sustainable cuture amongst the many.
Having caught up with Bill last week, I’m pleased to report that nothing has changed yet everything has improved, despite the worldwide economic downturn. They’re a truly multi-national business now, albeit still a brand typified by characteristic understatedness to the point of being virtually unknown outside of the IT technology world. As their corporate literature states: ARM technology is enabling the world’s leading companies to succeed. It stresses their partnership ethos rather than conveying a sense of dominance even though in 2011 ARM maintained a >95% market share of smartphones and tablets and Google and Microsoft announced that they were creating versions of their PC operating systems and application software to support ARM processor-based computers.
As I wrote back in 2000, innovation is all talk at Arm. They may employ the cream of the technology graduates from over 50 nationalities, but employee engagement is at the forefront of their people strategy and face to face communication is prioritized wherever possible. They may have been at the leading edge regarding the use of wikis as collaborative development tools but they greatly prize leadership accessibility and cultivate the sort of partnership culture internally that they so prize in their external stakeholder relations. As Warren East, CEO states in their 2011 annual report, “we believe partnership is the smartest approach to creating value. Rather than establishing a business that tries to do everything we partner with many companies each of whom can focus their efforts on where the best add value.” They take the same approach to leadership and project management and as a consequence their employee engagement statistics have improved from 83% to 89% over the last two years. I’m struggling to think of a set of figures that could compare during the same period.
It won’t come as much of a surprise to anyone but perhaps Bill that his time is very much in demand by executives struggling with the challenge of change. He’s even helping to shape thinking around marketing & communications and the ever-evolving use of social media, something he admits he never thought he would be asked to comment on. But it’s both reassuring and pleasing to see that, regardless of the part ARM is playing in the evolution of the tools and gadgets that are in many ways opening up a world of possibilities for enhancing the ways we communicate, for Bill, engagement is still very much all talk @ Arm Holdings.